Careers

Frequently Asked Questions

Find answers to frequently asked questions here.

Once I sign up/change my medical insurance, how long will it take for me to receive my insurance card?

Your Insurance card will arrive within 6-8 weeks from sign up; the card will arrive in the mail directly from Aetna.
What do I do with expenses that are incurred prior to receiving my card?

Medical expenses incurred can be submitted to your healthcare provider for reimbursement once you receive your card.
I didn't enroll in benefits during Open Enrollment, but now I've changed my mind. Can I enroll now?

Changes to benefit elections must be made during Open Enrollment period unless you experience a qualifying status change event. Examples of status change events are getting married or divorced, adding a child through birth or adoption, or losing coverage under a spouse's plan because of the spouse's death or job less (see more information here). You must notify MY HR and complete a Status Change Form within 60 days of the event in order to make a benefit change that corresponds to such an event. If you did not have a qualifying status change, you must wait for the next Open Enrollment period and the enrollment will be effective on January 1st of the following year.
I recently had a life status change (marriage, divorce, birth of child), what do I do?

1) Log into Self Service/My Info and update your name, address, and marital status, if applicable.
2) Complete status change form to update benefits as appropriate. Fax to MY HR at 585-338-0839.
3) Federal tax withholding - update on My Info.
4) State withholding tax form
5) Update Life Insurance beneficiary information - form is found on Employee Connection
May I cover my domestic partner on the benefits plan?

Yes, Bausch + Lomb allows same- or -opposite sex domestic partners to be covered as dependents on the plan, provided that the partnership meets the requirements of the Domestic Partner policy. A Domestic Partner may only be added at Open Enrollment, or with a qualifying status change event. Note that IRS regulations require that contributions for the cost of domestic partner benefits to be taken only on an after-tax basis, unless the domestic partner qualifies as a tax dependent of the employee. Complete the Affidavit of Domestic Partnership to claim your domestic partner as a tax dependent. See the policies posted on the Eyeway.
My child is turning 19. Can I continue to cover them on my benefits?

Dependents aged 19 to 25 may continue to be covered on the medical, dental, vision, and life insurance plans if they maintain full-time student status (minimum 12 credit hours per semester). Student status must be verified to Bausch + Long as well as to the insurance company, if requested. If your child is not a full-time student, you must notify HR (via a status change form) to drop coverage under your plans. However, your child will be offered the opportunity to continue health coverage under COBRA for up to 36 months (there is no continuation of life insurance). Note also that dependents over age 19 who are permanently disabled, and reside with you, may continue to be covered with physician documentation.
How do I submit for expenses covered under my Flexible Spending Account?

Complete Flexible Spending Account Health Reimbursement Account Form and mail to Aetna.
How do I follow up on a claim?

Contact Aetna directly by calling 1-800-624-8108
Or, log onto the Aetna Navigator to view your benefits and health-related issues.
What if I want to enroll late in life insurance or disability coverage?

If you enroll in Life or Disability coverage within 30 days of your hire date, you are guaranteed to be accepted for coverage. If you enroll at any other time, including during annual enrollment periods, you may be required to submit Evidence of Insurability to Aetna and be approved before your enrollment can be processed. Contact MYHR at 585-338-6947 for additional information and to have the "Employer Statement" completed.
Can I take a loan from my 401(k) Account?

Yes, loans are permitted up to 50% of your account balance (maximum of $50,000) and a minimum of $500. A loan initiation fee of $75 will be deducted from your account. You may only have one outstanding loan at a time, and you must wait two weeks after repaying a loan before you can initiate a new loan. Repayment of the loan is done through payroll deduction. You may take up to five years to repay the loan: remember, though, that if your employment terminates, the full amount of the loan must be repaid within 60 days or you may incur taxes and penalties on the outstanding amount. You can call 1-800-835-5095, or visit the Fidelity Web site, to learn the current interest rate, model loan repayment schedules, and get more information.
What if I still need assistance?